CouponsFreebiesSurveys ― Panda Express® Survey

How cute is the name “Panda Inn”?!

This was the name of the first Panda Express, except instead of serving fast food Chinese, it was a regular sit down Chinese restaurant opened in 1973.

Even cuter, did you know the chain was started by a married couple? Cue the awws, and we’re not just talking about pictures of cute baby pandas.

Ok, if we were talking about cute baby panda pictures, aww would be appropriate too.

The happily married couple, Andrew and Peggy Cherng noticed people loved their food but often wanted it fast and to go.

So in 1983, in Glendale, California, they expanded their little Panda Inn and opened the first fast food restaurant offshoot of their little Panda Inn, which they named first Panda Express, to signify the fast delivery of the food.

panda express fortune cookie

You know how many lottery winners blow all their cash, ruin all their family and friendships, and regret winning the lottery after a few years?

Instead, the Panda Express founders built an empire together, making more money than lottery winners, and building a happy family together in the process.

The happy couple is now worth over $3 billion due to their amazingly successful restaurant chain.

cherng family panda express

They even volunteer and donate to charity to help children around the world.

panda express charity

You probably know the chain by its signature “Orange Chicken” dish, however this dish wasn’t even in existence until the chef Andy Kao created it in 1987, 4 years after the fast food chain had already started.

Imagine if he hadn’t had this incredible breakthrough. Panda Express wouldn’t have served the 80 million pounds of orange chicken it did in 2016.

panda express feedback

Wow. 80 million pounds.

I can’t help but imagine how much lighter America would be today if it hadn’t eaten the 80 million pounds of Panda Express orange chicken in 2018.

Maybe the obesity epidemic would be a little lighter if everyone could just go a little lighter on their orange chicken consumption.

panda express inside

It wasn’t until 1997 the chain opened its first Drive-thru location, but we are all glad they did.

Especially those of us who have consumed so much orange chicken that it’s hard for us to leave our cars to walk into restaurants anymore.

panda express chicago

Panda Express Feedback

Panda Express is a family owned and started business that has grown to epic proportions.

In 2005 the founders were actually inducted into the California Restaurant Hall of Fame, a pretty cool and significant accomplishment.

Now the chain has over 2,000 locations and is the biggest Asian chain in the US.

As it continues to grow, prosper and feed America orange chicken, it looks for feedback from its customers in its survey.

You can take the survey, and then use your validation code to get a free entree as long as you also purchase 2 other entrees at the time you’re using your coupon. Keep reading to learn how you can take the Panda Express survey and get your free entree coupon!

Panda Express Survey Prizes

Prize: Free Entree Item with purchase of any 2 entree plate, or other current offer printed on your receipt Survey Details

You must make a purchase in order to be eligible for any of the Panda Express survey entry methods, which are online and by phone.

Purchase Required?Yes
Entry MethodOnline, Phone
Receipt Valid For2 Days
PrizeFree Entree with 2 Entree Purchase
Entry LimitUnlimited

How To Take The Panda Express Survey

Enter Online

To enter online:

  1. Buy a meal or item at a local Panda Express
  2. Keep your receipt on hand
  3. At your convenience, within 2 days of making your purchase, go online to to take the survey
  4. Complete all survey questions
  5. At the end of the survey, write the validation code on your receipt
  6. Bring the receipt + validation code to your next Panda Express visit to redeem your free entree prize as long as you also purchase 2 other entree items.

Enter by Phone

  1. Buy something at a Panda Express restaurant
  2. Don’t lose your receipt before calling the survey hotline
  3. Call the survey hotline at 1-888-51-PANDA
  4. Answer all questions by phone
  5. At the end of the survey you can make a note of the survey completed code they will give you over the phone – write this on your receipt
  6. Now you can bring your receipt along with the survey completion code along on your next visit. When you use that coupon and purchase 2 entree items, you will get a free entree item.

Panda Express Feedback Homepage

The survey homepage is set on a yummy orange chicken image background with white and red accents. It asks you to enter the 4 or 5 digit store number that can be found on the top of your receipt in order to begin the survey:

panda express survey homepage Rules & Eligibility

  • Receipt valid for 2 days AKA must take survey within 2 days of getting your receipt
  • Can take survey unlimited times
  • Must make a purchase to enter
  • One coupon per person per purchase
  • Not valid with any other coupons, promos or discounts
  • No cash value
  • Must save your receipt to enter & to redeem your coupon prize

See your receipt for more details and current promo information:

panda express survey receipt front

panda express surpvey receipt back

Contact Panda Express

Mailing Address:
Panda Express Guest Care, P.O. Box 1159 Rosemead, CA 91770

Contact Online

contact panda express

Panda Express Feedback Survey Rating



59 thoughts on “ ― Panda Express® Survey

  1. This store seriously needs someone to care and do some maintenance. On attempting to enter, one door remained locked while the other had a large allen hex wrench sticking out of the center of the door for everyone to run into on the way in. No warning sign or anything…dangerous the way it was. Also no ice for the ice machine. No apologies or credits given. Warm soft drinks really make the meal…yech. It doesn’t appear anyone cares very much. I assume food quality will soon follow as attempts to save money follow poor maintenance. These events occured 9.30.2018 12.25pm.

    1. ave been to many many Chinese, Korean, Vietnamese restaurants , I would say the Panda Express foods taste better. Me and my wife will keep eating at Panda Express.

    2. Mr. Gardner, was so rude and not friendly at all, I asked for Orange Chicken in Bowl, he was giving me order in a plate, I asked him three times, he walked away and the female employee finally help me. My order was 23.63 order number 108101 the food was terrible . I have called my bank and stopped payment on it. I have been a customer for many years, and this is the first time I was not happy with the service and food. Mr. Gardner, has no business in running a panda express, he needs to go to customer service classes. Not good at all

    3. We just left store number 1442. We arrived at about 9:00 PM. This is obviously not a good time to arrive. We had to wait 5 minutes for them to make new greens, we waited. We began building our plate and now we have to wait another 5 minutes for them to make more teriyaki sauce. We wait again. We finally get the sauce and something is clearly missing. It tastes like straight syrup, light brown and no flavor resembling teriyaki flavor. We returned it, asked them to fix it. They never called us back up to get the sauce again. As we were leaving all of the young employees were gathered around the register area. I walked over towards the food line and a young girl asked if she could help me. I explained that there was no flavor in the syrup (teriyaki sauce). I said, we just wanted someone to taste it and fix it. She looked at the cooks and said someone come taste this. They all just turned their backs and walked away. She apologized again. NO ONE WAS WILLING TO TASTE THE SAUCE THEY JUST SERVED US. … WE LEFT BUT WON’T BE BACK.

  2. I have taken the quick survey many times to get free entree. However, this week I can’t get past the Shoppers Survey that takes over everything I try to get to your survey. Is this what you have intended, or are they overriding your site? I’ve tried numerous times and it doesn’t work like it used to.

    1. It isn’t worth downloading a program of who knows what to get a free entree. I don’t use the website if I have to download probable spyware.

  3. whats with the non user friendly free entree site . used to be real easy , now you have to be a computer wizard to get there. I’m not. I guess there is no more freebee for me

  4. Feedback with receipt is not working! The 2 day requirement is not applicable unless the survey/feedback site works!~!

  5. I enjoy honey walnut shrimp which is a premium cost item. 9 times out of 10 this is a ball of loose breading dough when I get home to eat. I live less than 5 minutes away from the resturant. Also, the chef’s special shrimp is not listed as a premium item when ordering. Only when paying do you find this out. This has been a battle each time I order this item.

  6. Cant take the survey It always says time has expired think its just away to get money and never give anything for free. I got what was supposed to be KP chicken so little of it and no chicken to be found but alot of rice for $8 .16 it was a rip off not going there if this is the way they treat you

  7. Had Kung Pao Chicken..pretty spicy. Maybe I should have known or asked, beijing beef was excellent. Girl at drive in window very polite and patient. Husband loved the spring rolls.

  8. I am enjoying Panda meals because you have not only good tastes but good balance of meat and veges. I expect you also prepare more green vegetables.

  9. Your survey for free entree item is not opening. I visited store #0724 found your serving to be skimpy for the $8.80. Oriental Express inside Smith’s was a better deal and meal. Sorry!

  10. Your take a survey for free entrée with purchase of two entrée plate SUCKS. It is very difficult in hooking up with survey with all prapergannda included. Jim

  11. Panda it’s good. But Hulen location the employees take to long to serve you food and the food always it’s to dry do something owners

  12. Website for free entree item times out! Unable to complete survey for store #3029. Great food and service.
    Recommendations for survey: free item or egg roll with 2 entree plate or more purchase.

  13. Not working working for free entree item and we go to store 1758 all the time but this time too much rice and not much e Noreen. Chicken and mush , hardly any chicken. Not happy. Hope this doesn’t continue or we will stop coming.server Jordyn L. Thanks, Sandy Hudgin 815-633-4672

  14. I tried to reply to the survey by using my phone again and by using my receipts that I got like the next day after I went back to Panda Express but the survey will not allow you to use it so I lose out on the free entry items on those receipt because of the way your system is it does not allow you to continue the very next day with a new receipt and I went to Panda quite often so that’s not fair to me they need to fix that because if you have a customer who always goes to this is not fair that they can’t use their same phone

  15. cant believe I can’t enter the free entree survey. One time by phone it said I had already entered. Now I ant find the place to do the survey and get rotated over and over and the survey doesn’t come up.

  16. Food is really good ,But they take for ever .I think that the cooks are to young and dont know how to handle a rough. Or they need more cooks.

  17. Ok. I’ll start with I’ve been working In customer service for 10+yrs…and I still do my boyfriend ordered dinner for us. I got home from work. Was all happy I didn’t have to make anything.. I opened the bag and it was so Gross!!!!! There is no excuse for my soy sauce to be all over the bag like some tossed my bag around the restaurant before they gave it to the Uber driver. So don’t even try and blame it on them. I’ve gotten from u guys Many times before and this didn’t happen. Take a little more pride in your work. Five more minutes to pack a order w some care. Ridiculous.. I don’t let a bag go out of the restaurant I work in looking like that. I don’t want a free anything from this place. I’ll never come back

  18. I have been going to the Gilbert location store #1154.. I love it because I always go and Jazmin is always there and takes my order perfectly good… She’s a good multitasking person and love her personality always happy and smiling…

  19. Trying to get on their website is just about impossible, its worse than trying to pass an act in Congress. Is offering a free entrée with purchase their way of getting you into their store? My purchase was $30.00 wasn’t that enough.

  20. Using the phone to claim your free Entrée doesn’t work either, keeps repeating to enter the 22 number on your receipt, and then hangs up on you, this is false advertising! SHAME ON THEM FOR USING THAT AS A COME ON, THEY SHOULD HAVE CONFIDENCE IN THEIR FOOD TO BRING PEOPLE IN

  21. We love our same menu of orange chicken and chow mein and almost all order that same menu for each of us. It’s almost always good. Occasionally a different cook is at the grill and the food is less than the best. But that’s rare, for sure. We usually go to the newer Panda Express #1500 which is closer to our home.

  22. We like the orange chicken and chow mein, and that’s almost always what we order, but occasionally we change our choices. We have liked Panda Express since we first discovered the franchise.

  23. I can’t get into the survey – I tried multiple times. My last visit was on 5/20/19 to store #2066 in Midlothian, VA.
    Three entrees were empty and we had to wait 15 minutes. Don’t like the way you changed the mixed vegetable side dish. Where is the iced tea that was listed on the menu? Other customers after us also had to wait.

  24. I shop many Panda Expresses & have been very happy with the portions, taste, quality, etc. The staffs have been very cordial and professional! Orange & Teriyaki Chicken is the stuff of legends!

  25. The food was great. However, the survey does not work correctly by phone or online.
    Then, I tried to put in a typed comment, and it wouldn’t take. Then, tried the button to contact Panda, and it went nowhere. I guess this is how they prefer to not have to provide the free meal. Nothing works.

  26. i went to do my survey and am continue been disconnected and state retry later its frustrating when you spend your money with the company and you’re not able to redeem your code.

  27. Never given what I ask for. Willing to pay extra. Ask about 1 thing that had the hot pepper on. He said no. Gave me a sample. My mouth burned a lot. very DISAPPOINTED

  28. You have had a lot of people disappointed with your survey. I feel the same way. I couldn’t got on to it either. I love the food and the workers at our Panda are very nice. It is store 2171 The food is always hot and they give you a lot. I tried once before to do the survey and couldn’t and that was a long time ago. But my husband wanted me to so tried again. Forget it. You can’t get on. But will still eat there because we both like it.

Leave a Reply

Your email address will not be published. Required fields are marked *